FAQs

What is Minnimal?

Minnimal is an online store that offers innovative and useful gadgets designed to make everyday life simpler and smarter. We follow a dropshipping model, which means we partner directly with trusted suppliers to deliver products straight to your doorstep.

How long will it take to receive my order?

Shipping times vary depending on the product and your location. Typically, orders take 7–15 business days to arrive. You will receive a tracking number once your order has been shipped so you can monitor its journey.

Do you ship internationally?

Yes, we ship to multiple countries worldwide. Shipping availability and costs are displayed at checkout based on your delivery address.

How do I track my order?

Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking link. You can use this link to check your order status anytime.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and photos of the product. We’ll arrange a replacement or refund right away.

Can I return a product?

Yes, we offer a 7-day return policy. Items must be unused, in original packaging, and in the same condition as received. Please contact our support team to initiate a return.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item received is defective or incorrect, in which case we cover the cost.

How secure is my payment?

Your payment is 100% secure. We use trusted payment gateways with encryption to protect your financial information.

Do you offer cash on delivery (COD)?

Currently, we only accept online payments through secure gateways. This allows us to process orders faster and deliver them directly from our suppliers.

How can I contact customer support?

You can reach our support team anytime at support@minnimal.com. We aim to respond to all queries within 24–48 hours.